Each skill is broken down into several steps. Everyone starts on a different step, and they don't necessarily need to be practiced in chronological order.

Example of steps for Listening:

Step 0 : I listen to others without interrupting 

Step 1 : I listen to others and can remember short instructions 

Step 2 : I listen to others and can ask questions if I don't understand 

...

Step 6 : I show I am listening by how I use eye contact and body language 

Step 7 : I show I am listening by using open questions to deepen my understanding

... there are 15 steps in total.